Casual Customer Service Officer
Job No:
M1056062026
Location:
Mareeba
- Be the first point of contact for our customers across the Shire
- Showcase your excellent customer service skills in a fast-paced environment
- Provide relief or additional support on an 'as required' casual basis
- Be part of a community-focussed organisation making a significant impact across the region
About Mareeba Shire Council
Located in beautiful Far North Queensland where the rainforest meets the Outback, the Mareeba Shire provides an idyllic, regional lifestyle with the convenience of being only an hour from an international airport, cafes, restaurants, theatres and tropical beaches in the regional city of Cairns.
Mareeba Shire Council is a high-performing, community-focussed organisation with over 200 dedicated staff. Our recent budget was praised in the media for its considered and sensible approach, demonstrating our commitment to financial responsibility and community investment. This is a unique opportunity to join a well-regarded council making a real impact across the region.
The role
Our Customer Service Officers are responsible for undertaking a range of administrative and customer service functions to meet the expectations of Council and the needs of our customers and community. Located at our Rankin Street office in Mareeba, the Casual Customer Service Officer will promote a customer-first focus by providing excellent customer service to internal and external customers and assisting with a range of queries either face-to-face, in a busy call centre or online via email. This is a casual position and as such, the hours of work will be on an 'as required' basis.
What we are looking for
This role requires you to have well-developed interpersonal skills with the capacity to work collaboratively and resourcefully to solve problems, resolve conflict and deal with challenging customers. You will have demonstrated experience in customer service delivery in a high-demand environment, along with demonstrated experience in undertaking administrative support tasks. A high resilience level and the ability to work well under pressure are fundamental skills for this role. You will:
- Have excellent verbal and written communication skills
- Be able to demonstrate strong computer literacy skills, with a strong working knowledge of the Microsoft Office suite, including Teams
- Be able to demonstrate your ability to touch-type with speed and accuracy and enter data with precision
- Have strong administrative skills and be able to prioritise your workload
- Be able to follow procedures, guidelines and directions to ensure efficient and accurate services
You will be an Australian or New Zealand citizen, Australian permanent resident or have unrestricted work rights in Australia. Mareeba Shire Council does not offer employer visa sponsorship.
What we can offer you
- Casual position
- LGOA Level 2/1 - $45.72 per hour including 25% casual loading
- Pro-rata Mareeba Allowance
- 12% employer superannuation contributions
- Lifestyle benefits such as access to Fitness Passport, discounted health insurance, gift cards and corporate banking
- Learning and development opportunities
For further information
Please refer to the Position Description, or contact Shellie Buckle, Manager Customer & Community Services, on (07) 4086 4673 (during business hours only).
How to apply
Click the Apply Now button to begin your application. Applications must contain your current resume and a short cover letter (Word or PDF files only). Please note, your resume and cover letter may be considered examples of your written communication skills.
We review applications as they are received to ensure we secure the best talent for our organisation. In some cases, interviews may be scheduled and roles filled before the advertised closing date. We therefore strongly encourage applicants to submit their applications as early as possible after a position is advertised.
Please note, Mareeba Shire Council does not offer visa sponsorship and you must be either an Australian or New Zealand citizen, Australian permanent resident or have unrestricted work rights in Australia to be considered for this position.
Applications close Sunday, 5 July 2026
Mareeba Shire Council is committed to the principles of Equal Opportunity and workplace diversity. We encourage a diverse workforce reflective of our community to better meet the needs of our customers.
